Feedback and comments from residents, relatives and visitors is an important part of how decisions about the running of Old Alresford Cottage are made. Some of the comments received can be seen below – the original documents are available for inspection if required:
Once again, thank you so much for all the love and care you have shown her. I know she has become particularly attached to you, has always been reassured when she knows you are on duty and will be putting her to bed and keeping her company! I think all the staff at OAC have been wonderfully kind and caring and patient with both mum and dad. They have been so well loved and looked after over the past 3 years, we couldn’t have wished for anything better for them.
We really can't thank you enough for the love, care and respect shown to Dad throughout his illness. We could not have wished for him to be in a better place, treated with such dignity and love. Thank you all, you are wonderful caring people.
I just wanted to say a huge thank you for the amazing way you looked after dad. With such kindness, sensibility and care, our family is so grateful to all of you.
With sincere thanks for all the love and care you gave Dennis over the past years.
Pat & John
We just wanted to say a huge thank you for all your amazing care and kindness for my mum, and for us. You are all truly amazing and we will never be able to thank you enough.
Andrew, Jacquie, Anna and Eve
Thank you very much for everything you did for Ron, it was all appreciated, and we send all our love to you all.
Thank you so much to all of you for providing Mum with such a caring environment over the last 3 1/2 years. You have provided us with great peace of mind, knowing that Mum was being so well looked after. And I know Mum felt safe and happy in the home you all create.
Chris & Jackie
You all looked after mum so well and with great care and understanding. She would be so happy to know that you keep up the good work.
We are very happy with the care and how they look after my sister-in-law.
Colin W Brother-in-law of Resident/Service User
My mother has been a resident at Old Alresford for 5 years, and she is well looked after. The staff are very caring towards her and treat her with dignity, respect and care. I would certainly recommend the home to friends and family.
Son of Resident/Service User
My family and I have found this home a lovely place. The staff are very friendly and obliging. The rooms are always cleaned nice. We are very pleased with everything about the home..
Brother of Resident/Service User
I have nothing but praise to give to Alresford care Home. The staff are extremely helpful, friendly and professional at all times. The atmosphere is warm and cosy! The relationship between staff and residents is lovely. Both night and day staff work extremely well together, and their skills are of a high standard. Management is very good, extremely friendly. My father is very settled and is well liked I believe. It is nice to see him interact with all the staff and other residents.
Daughter of Resident/Service User
We looked at many care homes before placing my mother in care. When placing mother in a care home (the first) it seemed okay but after 2 months she wasn't happy so we continued our search. Out initial sight of the Old Alresford Cottage was very favourable and after 10 mins walkabout, we felt very good about it. There is a genuine honest feel about the home and after mother has been cared for here for two and a half years they have earned our trust and friendship with the home and each carer and some residents.
Son of Resident/Service User
My mother (now 97) came here in August 2014 after being in another home. This home is first class. The care, concern and attention given to all residents is a joy to see. The staff are full of kindness, the professional yet compassionate approach from the manager to the maintenance guys leaves me with the peace of mind that mum is in the best hands. My mum was an isolationist when she arrived, wanting to spend much of the day in her room. Encouragement and activities made her a happier person within 3 weeks. Mum is now coming to the end of her life but the palliative care here is second to none. This is a superb place.
Son of Resident/Service User
I am a qualified nurse myself and have seen and worked in a number of homes but have never seen such an amazing bunch of people in my life, they are truly wonderful. Affinity care should be proud of their home and their staff as they are second to none and in this day and age with so many negative reports on care homes, it is refreshing to write so positively about your home. Thank you all
You really have a lovely home, of which you must be very proud, the residents all appear happy and lively and the setting is wonderful
Whatever the future holds I know my wife would never be looked after better than she was at Old Alresford cottage
I’ve just been to see Mum and she says how lovely and kind the staff are to her
Thank you for making her last eight years so comfortable
All the staff and residents made Mum feel really at home and I feel secure in the knowledge that she was safe and well cared for. Please pass on our thanks to the whole team
Thank you for everything you do for Mum and the support you have given me
On behalf of all the family, we are writing to thank you and all of your staff for the excellent care given to jean from the time she joined you in April 2010. The staff at OAC are a great credit to the caring profession and you must be immensely proud of the high standards of the home.
John & Penny Perry
Thanks for another year of wonderful care of Dad. We appreciate all your hard work and thoughtfulness
Sal and Mark Shaw
At this time of my life, I would be unable to live on my own. After staying at Old Alresford Cottage for a short break, I have returned to live here permanently. The feeling of being safe and secure in a warm, friendly environment is very important to me.
My wife and I would like to express our gratitude to all at Old Alresford Cottage for the care and attention that was given to Mrs Lucas. She enjoyed the beautiful surroundings at Old Alresford Cottage and the friends she made there, along with the care and attention that she received, made her illness more bearable. Sincere thanks to all the hard working and dedicated team at Old Alresford Cottage.
Mr & Mrs Lucas-Brown
I wanted to thank you personally for the wonderful care you gave to Maureen and Nick. I am so grateful to you from arranging the meeting to enable us to plan Mum’s end of life care in a dignified manner. The care, compassion and kindness all the staff provided was of the highest quality. The support you offered to me and Dad on the day was perfect.
My mother is very content and happy at Old Alresford Cottage and although she no longer has the confidence to walk into the beautiful town, she has made many friends. It is reassuring to know that my mother has the further support available as and when she needs it. The staff are all very friendly and approachable and there is a lovely atmosphere.
Old Alresford Cottage provides an excellent residential facility for mother. We were anxious about finding 'residential care' for mother. OAC do a heart felt job and we are relaxed to leave her in their care.
The level of care provided at OAC is wonderful. The needs of the resident is the top priority of all the staff. The home is homely, without a trace of institutional uniformity. Residents are treated as individuals and the calibre of all staff is exemplary. OAC doesn't even smell like an old folks' home, and that is down to how well the residents and facilities are cared for - not the use of air fresheners.
From entering the car park one is impressed by the extensive grounds and well cared for planting, on entering the house it feels calm and welcoming. The staff from management down are all approachable, everyone has a caring manner. Each resident is helped to maintain their daily routine, everyone is clean and well cared for as an individual.
I should like to thank you and the wonderful staff at Old Arlesford Cottage for looking after my dad. The care and patience with how you look after my dad throughout his stay is wonderful. I can’t remember seeing him so happy as when he returned to you from hospital. I cannot speak more highly of both staff and home. Thank you ALL so much for looking after my dad you’re amazing people who do an amazing job.